Why Are Current Audio Conferencing Practices Too Passé?

Over the years, conference calling has been the common communication method for businesses, providing a more practical alternative to physical meetings. In 2016, over 163 billion minutes were spent on audio conference calls in the US and the UK alone. Teleconferences are utilized to discuss business decisions, to confer on reports and strategies, to maintain a strong relationship with clients, and to motivate teams, etc. Audio Conferences save a bucketload of money and time, which would otherwise be wasted on traveling for in-person meetings.

As of today, businesses are still more likely to adopt dial-in conference calling processes, since it is a simple and age-old process. And the stats only confirm that, with 61% enterprises stating they use bridge numbers and passcodes/PINs to join conference calls.

On the flip side, audio conference calls have a reputation of being an unpleasant experience for everyone involved. Dial-in conferences require call participants to remain on hold until the host dials-in. And, the pain doesn’t stop there. Once people have remembered to dial-in and entered their PIN, awkward questions like ‘Who else is here?’ and ‘XYZ, are you on the call yet?’ are quite common. If hosts don’t know their fellow participants’ voices well enough, it can only lead to more confusion.

Here’s a video on how a real-life conference call can seem more like an ordeal than a tool to communicate easily.

The emergence of other conferencing methods, such as video and web, threaten to make audio conferences obsolete. Consequently, the only way for teleconferences to hold their ground is by addressing the following issues:

Joining Delays

In dial-in conferencing, a host shares the bridge number and a unique PIN with every participant via an email or an SMS. In essence, the conference begins only when all the participants join the call, resulting in a loss of precious business time. A 2015 survey also concluded that 15 minutes of every concall is lost waiting for participants to join the conference, leading to revenue losses of $34 billion in a year.

Participants Etiquette

It can be incredibly frustrating to wait for latecomers to join a conference call. More often than not, it becomes a challenge for the host to get everyone to pay attention to the audio conference. An Intercall study also highlighted that conference participants do all sorts of random stuff while they are on a conference call, including eating, cooking or going to the loo.

Read Link: 10 Unwanted Things People Do On Conference Calls

Zero Host Control

This is one major disadvantage of the dial-in conferencing method. The person who initiates the conference call needs to join the bridge too, just like the other members. Also, they can’t do much with regards to leading or regulating the call. This situation often leads to participants talking over each other, which waters down the importance of a teleconference.

Security

Anyone who has the bridge number and the Passcode to a conferencing can join the call. The participants wouldn’t be aware of any outsiders on the concall. According to a survey, about 70% of the participants confirmed that they shared confidential information on audio conference calls. Also, the same study concluded that over 50% of people said that it’s normal not to know all the participants of a conference call. This lack of visibility can lead to serious security issues as anyone can eavesdrop on business-critical conversations.

Why is grptalk the best conferencing solution?

grptalk was designed primarily to fix the issues that plague traditional conference calling methods. grptalk works on dial-out conferencing – which alleviates the problems of dial-in call conferencing.

Read Link: An Oversimplified Guide To Dial-Out & Dial-In Conference Calling

With grptalk, the server calls all the participants including the host. Everyone needs to answer the call, much like a regular incoming call, to join the conference – this eliminates joining delays. Also, only selected members will receive the call, ensuring that uninvited guests won’t be listening to your confidential information. The host can also choose to mute-dial, hold private discussions with select members on a live call, download call recordings, and Add, Mute, or Unmute participants on conference calls, giving the host complete control of the conference call.

Don’t you think this is how conference calling should be – simple, reliable, and secure? Switch to grptalk for a smarter and productive audio conferencing experience. If you’re looking for a package, please drop us an email at hello@grptalk.com. Alternatively, you can contact Prashant on +91-9100981855.

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