Did you know that according to Hubspot’s 2018 ‘Consumer Customer Support Survey’, 82% of customers want an immediate response from brands? There is no way one can escape it. Whether your organization’s products qualify as Business-to-Business (B2B) or Business-to-Customer (B2C), timely and effective communication is, and will remain, the need of the hour.
Even though we communicate all the time, the way we communicate keeps changing. Businesses can resolve many of their problems, and attract or retain the right clients with better communication. While the best strategy often depends on your unique business and clients, there are a few ways that grptalk can help you win at client communication. So, let’s see what they are.
1) Schedule a Weekly or Biweekly Meeting
Scheduling a meeting with grptalk is probably the easiest thing to do. Once you’ve downloaded the app and created your account, all you need to do is name your group, add participants to the group, and set a schedule for the call, with details such as date and time. As soon as the conference call begins, the host and all the participants will receive an incoming call, and they just have to answer it to join their audio conference call. grptalk also triggers an SMS alert that is sent to all the participants when the host schedules the call. All the participants also receive an SMS reminder 30 min before the audio conference starts.
2) Make Sure Your Participants Are Always Heard
grptalk is an audio conferencing app that gives the host complete control over the call. The host can mute all the participants on the call easily, and participants can press ‘0’ to do a ‘handraise’ and request to speak. With an option like Mute, the host can easily mute background noise and other disturbances from the participant’s end.
Also, grptalk allows the host to “mute-dial” the participants, where everyone except the host is connected to the call on mute mode, and participants can do a handraise to speak. This way, the host can unmute specific participants and allow them to speak, ensuring that the call participant remains an active part of the conversation.
3) Be as Transparent as Possible
With grptalk, the conference calls are completely transparent. This app gives total call control and calls visibility to the host, who can view the entire conference call on a single screen. (S)he can add, delete, mute and unmute the participants, and also know who is a part of the call and who left the conversation. The host can easily handle everything and can steer the call depending on the requirements.
4) Make a Deeper Connection
With grptalk, the host can talk to specific participants using our Private Room Discussion. This way the host and the participants will be able to connect about important aspects without any disturbances.
If you want to learn how grptalk can help you or your business, contact Vasu on +91-703-220-6149.