Effective Communication In The Workplace – The Role Of Audio Conferencing

Whether you’re a baby boomer, Gen X, millennial, or even if your category doesn’t feature in this sentence, I think you can agree that communication is essential. And, businesses today use all the tools and mediums to communicate with their employees and customers. There was once a time when face-to-face meetings and interactions were the norm. But, not anymore. Today, it’s all about chat windows, conference calls, emails, and social media.

While millennials have found it easy to adapt to newer communication tools and methods, the older generations have taken longer to adjust. But, they are left with little choice. Technology dictates how practices evolve, and unfortunately, for all those ‘Castaway’ types, technology will continue to dictate and enhance workplace communication today.

The Workplace Of Today

Virtual teams, distributed employees, and remote offices are all part of the business operations space, in some capacity or the other. And, how can we forget the big brothers – MNCs and conglomerates, who have offices spread across the globe? Time zones and office hours have long been seen as immaterial, with decision making becoming less unilateral. We are always communicating, making decisions, seeking information, and learning.

Audio Conferencing Evolution – The False Dawn?

After beginning in 1961, audio conferencing has become integral to the business operations space, with many businesses investing in audio conferencing equipment. But, 65 years later, we’re still using the same practices. So, it’s little wonder that problems like poor voice quality, call drops, dependency on the Internet, lack of features, and complicated looking dashboards, still exist. In fact, a 2017 Loop Up study on enterprise conferencing stated that 61% of the study’s respondents still prefer calling a conference bridge or ‘dialing in’ to get on a conference call. The dial-in method is not only regarded as poor user experience, but also leads to an average delay of 9 mins in starting a conference call.

The introduction of mobile technology was supposed to trigger an overnight shift in the way audio conferences were conducted. The physical product quickly quickly became a thing of the past, replaced by a factory line of mobile or SaaS-based audio conferencing apps, promising instant and seamless communication. Although part of this has turned out to be true, with a diverse range of audio conference call services in the market, old problems still rear their head. Customers need a solution that aptly addresses all these problems. It seems like all we have achieved is replacing the physical product with an app.

Enter grptalk – The Start Of More Effective Conference Calling

At Telebu, we spent many hours working on a solution that would be truly seamless. And, that’s how we devised our audio conference call app ‘grptalk’. It’s an entirely new way of audio conferencing, retaining the best parts of traditional methods, yet offering a more intuitive and unique way to conference call.

The new:

With grptalk, every participant, including the host, receives an incoming call from the conference bridge at the same time, which ensures no one is late. Only the grptalk host needs to install the app and have an active internet connection to initiate and host the call. The participants only have to answer an incoming call to join the call – as the grptalk server transmits calls over the PSTN (Public Switched Telephone Network), or mobile and landlines.

grptalk is also the pioneer of large participant calls, and we have regularly conducted calls with more than 10,000 participants on a single call. We provide a browser-based interface called grpalk Web, where you can manage a call with more than 20 participants easily.

If you want to learn how grptalk can help you or your business, contact Vasu on +91-703-220-6149.